COVID & Telehealth Info
During the COVID-19 (coronavirus) outbreak, we at Families First are making some temporary changes to keep our patients, staff and community safer. Read on to learn about other changes, including what to do if you are feeling ill, what to expect when you call or visit us, and what services are now offered by phone or video.
COVID-19 Vaccine Info for Patients
New Hampshire is continuing to distribute the COVID-19 vaccine to more groups. vaccines.nh.gov offers information about registering for a vaccination, and seeing if you are qualified to receive the vaccine.
COVID-19 Vaccine Exemption
We are following local, state and CDC guidelines regarding COVID-19 vaccine exemptions. At present, the only medical condition for which we will write a letter in support of an exemption would be a documented anaphylactic allergy to the first dose of the COVID-19 vaccine or to a component of the COVID-19 vaccine. We do not write religious exemption letters. This is an evolving process, and we will continue to update our patients as more information becomes available.
Families First provides COVID tests for our patients who are having COVID symptoms and/or have been directly exposed to someone who was confirmed COVID-positive. We do NOT offer walk-in testing; please call us to make an appointment. Other resources for COVID testing in New Hampshire are found here.
We now offer telehealth for most types of medical visits and behavioral health (counseling) visits, as well as for some dental visits. If you would like your visit to be by phone or video rather than in person, just let us know when you schedule your appointment. We strongly recommend telehealth visits for patients who are over age 60, or over age 50 with a chronic health condition. More info …
Before You Come to the Health Center
The coronavirus spreads very easily. Please call us before you come in for an appointment or standby care if you have any of these symptoms or risk factors:
- Contact with someone with a confirmed or strongly suspected case of COVID
- Travel outside of New England
- Possible COVID-19 symptoms, such as fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.
Calling ahead lets us to plan for your arrival and evaluation in a safe and private way. When you call, we will ask you about your symptoms and exposure. If it seems unlikely that you have COVID-19, we will schedule your appointment as usual. If we think you may have the virus we will work with you on a plan for your care and possible testing.
When You Come for an Appointment
- Use the Families First entrance (last door all the way around the back of the Campus building), not the main entrance upstairs. If you are taking the COAST bus, ask them to drop you off at the Families First entrance so you don’t have to walk around the building.
- Please arrive 15 minutes before your appointment time so we can ask you a few questions about symptoms and travel and exposure risks. This will happen as you enter the building and is expected of everyone who is entering. A mask is required. If you arrive without one, we will provide one.
- Please don’t bring others inside with you unless you really need to. If you do need someone with you, please bring only one person. We are trying to limit the number of visitors in our building to keep patients and staff safe during the COVID pandemic and flu season.
Changes in Programs and Services
These services offered on-site AND also by phone or video when possible. All recommended national and state safety guidelines are followed.
- Primary Care (including pediatric)
- Prenatal Care
- Dental Care
- Intensive Outpatient Program (IOP)
- SOS Recovery Services
- The Recovery Group at Families First is held both in-person and online via the Zoom app. (In-person participants are screened, wear masks, and sit 6-feet apart from each other.) This group is for current patients who have completed IOP and/or attended Recovery Group in the past. Please call Ben at 603-422-8208 ext 3328 for further information.
These services are offered by phone, video or online only:
- Parenting classes and groups. Info and signup here.
- Parent support by phone, video or email. Schedule a one-on-one parenting chat. Or call (603) 422-8209; if you need to leave a message, we’ll return your call within 24 hours or the next business day. Or email Patrice or Parkie anytime.
- ParentsConnect, a private Facebook group to help parents stay in touch and support each other during this period of social isolation. Visit or join.
- Home visits: Please call (603) 422-8209 to learn more about home visiting and to schedule a home visit. Phone, virtual and outdoor visit options are available.
These services are limited or not offered right now:
- Mobile health clinics are offered on a limited schedule. See calendar for the latest info. The mobile health team is also offering telehealth visits. Please call 603-766-9220 if you have health care questions or need medication refills.
- On-site parent and family programs are not offered. Individual and group parent education and support are offered online. See current programs.
- Child care is not offered.
Office and telehealth (phone and video) appointments are scheduled Monday through Friday, 8 a.m. to 5 p.m. Office visits are by appointment only. As always, you may call us anytime, 24/7, to be connected with a nurse. We currently do not have evening or weekend hours.