COVID & Telehealth Info

During the COVID-19 (coronavirus) outbreak, we at Families First are making some temporary changes to keep our patients, staff and community safer. Read on to learn about other changes, including what to do if you are feeling ill, what to expect when you call or visit us, and what services are now offered by phone or video.

COVID-19 Vaccine Info for Patients

Updated 1/19/21

Here is new information from the State of New Hampshire on the next people who will be eligible to get the Covid vaccine. (Maine residents can get info here and here.) We do not yet have the vaccine in our office, but it is available to some people through the State. Here’s what to do:

If you are over age 65

You can sign up to receive a vaccine at vaccines.NH.gov The vaccine will be administered at one of 13 fixed State sites (not in our office).

If you are under age 65 and have certain medical conditions

You may be eligible to receive the vaccine if you have two or more health conditions, such as cancer, chronic kidney disease, COPD or other high-risk pulmonary disease, Down syndrome, heart conditions, immunocompromised from organ transplant, obesity, pregnancy, sickle cell disease, type 2 diabetes. If this applies to you, we as your health care provider need to confirm your eligibility so you can sign up to receive the vaccine. Please fill out this form. We will then send information to the state verifying that you have medical conditions that make you eligible to receive the vaccine in phase 1b of the NH vaccine rollout.

If you are under 65 and have less than two medical conditions

People under age 65 who have less than two medical conditions will be vaccinated in Phase 2 or Phase 3, as shown below. We are not currently keeping lists of patients requesting the vaccine, so there is no need to make an appointment or speak to your provider about the vaccine now.

Once again, if you fall into Phase 1 as shown below, you can register for the vaccine at vaccines.NH.gov 

vaccine phases

Other sources of info about the vaccine

You can always check this web page for updates, or call our recorded Covid vaccine info line (603-422-8208, press 9). Learn more about the vaccine using these resources:

Telehealth Appointments

We now offer telehealth for most types of medical visits and behavioral health (counseling) visits, as well as for some dental visits. If you would like your visit to be by phone or video rather than in person, just let us know when you schedule your appointment. We strongly recommend telehealth visits for patients who are over age 60, or over age 50 with a chronic health condition. More info …

Covid Testing

Families First provides COVID tests for our patients who are having COVID symptoms and/or have been directly exposed to someone who was confirmed COVID-positive. Other resources for COVID testing in New Hampshire are found here.

Before You Come to the Health Center

The coronavirus spreads very easily. Please call us before you come in for an appointment or standby care if you have any of these symptoms or risk factors:

  • Contact with someone with a confirmed or strongly suspected case of COVID
  • Travel outside of New England
  • Possible COVID-19 symptoms, such as fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.

Calling ahead lets us to plan for your arrival and evaluation in a safe and private way. When you call, we will ask you about your symptoms and exposure. If it seems unlikely that you have COVID-19, we will schedule your appointment as usual. If we think you may have the virus we will work with you on a plan for your care and possible testing.

When You Come for an Appointment

  • Use the Families First entrance (last door all the way around the back of the Campus building), not the main entrance upstairs. If you are taking the COAST bus, ask them to drop you off at the Families First entrance so you don’t have to walk around the building.
  • Please arrive 15 minutes before your appointment time so we can ask you a few questions about symptoms and travel and exposure risks. This will happen as you enter the building and is expected of everyone who is entering. A mask is required. If you arrive without one, we will provide one.
  • Please don’t bring others inside with you unless you really need to. If you do need someone with you, please bring only one person. We are trying to limit the number of visitors in our building to keep patients and staff safe during the COVID pandemic and flu season.

Changes in Programs and Services

These services offered on-site AND also by phone or video when possible. All recommended national and state safety guidelines are followed.

  • Primary Care (including pediatric)
  • Prenatal Care
  • Dental Care
  • Counseling
  • Intensive Outpatient Program (IOP)
  • Acupuncture
  • SOS Recovery Services
  • The Recovery Group at Families First is held both in-person and online via the Zoom app. (In-person participants are screened, wear masks, and sit 6-feet apart from each other.) This group is for current patients who have completed IOP and/or attended Recovery Group in the past. Please call Ben at 603-422-8208 ext 3328 for further information.

These services are offered by phone, video or online only:

  • Parenting classes and groups. Info and signup here.
  • Parent support by phone, video or email. Schedule a one-on-one parenting chat. Or call (603) 422-8209; if you need to leave a message, we’ll return your call within 24 hours or the next business day. Or email Patrice or Parkie anytime.
  • ParentsConnect, a private Facebook group to help parents stay in touch and support each other during this period of social isolation. Visit or join.
  • Home visits: Please call (603) 422-8209 to learn more about home visiting and to schedule a home visit. Phone, virtual and outdoor visit options are available.

These services are limited or not offered right now:

  • Mobile health clinics are offered on a limited schedule. See calendar for the latest info. The mobile health team is also offering telehealth visits. Please call 603-766-9220 if you have health care questions or need medication refills.
  • On-site parent and family programs are not offered. Individual and group parent education and support are offered online. See current programs.
  • Child care is not offered.

Reduced Hours

Office and telehealth (phone and video) appointments are scheduled Monday through Friday, 8 a.m. to 5 p.m. Office visits are by appointment only. As always, you may call us anytime, 24/7, to be connected with a nurse. We currently do not have evening or weekend hours.

Reliable Sources of Info about COVID-19