Hours of Operation

Families First entrance

 

Please note: During the Covid-19 outbreak, some services are less available. More info

Health Center and Dental Center

Regular Hours: Monday through Friday, 8 a.m. to 5 p.m. (except 2nd Wednesday each month, when we open at 9 or 10 a.m.). Telehealth appointments available on Saturdays.

Health Center Standby Appointments: For current patients only, standby appointments are offered Monday-Friday beginning at 8 a.m., as each day’s schedule allows. Please call after 8 a.m. to reserve the next available time slot. Standby appointments are not available from noon to 1 p.m. any day, and also not available the second Wednesday of the month before 10 a.m.

Dental Center Emergency Standby: Monday – Friday, 8 a.m. to 11 a.m., first-come, first-served.  You must be an established primary-care patient at one of our health centers to use dental services, including emergency standby.

Reaching Us After Hours

Unless you have a true emergency, our suggestion is, “First, call Families First.” Night or day, your medical home is the best place to start. You can reach us 24/7. Our after-hours nurse will help you decide if you should go to an urgent-care center or the ER.

  • Primary Care Patients: Call the main number (603-422-8208), and you will hear instructions.
  • What about a Walk-In Clinic, Urgent Care Center or the ER? Our Where to Get Care flyer (1 page) explains what do do, depending on your symptoms.

Family Center

  • Telephones / Office: Monday – Thursday, 8 a.m. to 1 p.m. Outside of those hours, please leave a message at (603) 422-8209. Normally, your call will be returned by the next business day.
  • Programs: Schedule varies – usually every weekday morning and some weekday evenings. See current program schedule.

Mobile Health Care

The mobile health care team visits about a dozen places in five towns. See the days & times here.
Need help after hours when the team is not in your area? Call the main number (603-422-8208).

Weather Closings & Hours Changes

During a winter storm, you have several options for finding out whether we are open or have a delayed opening or early closing:

  • Our website (see banner at top of every page)
  • Our Facebook page
  • The phone numbers listed below. If you call the number and nothing is said about a closing or delay, you will know we are open as usual. Make sure to call the number for the program you are interested in, as information may vary.
    – Health and Dental: (603) 422-8208 (press 1)
    – Family Programs (Portsmouth, Epping, Exeter, Somersworth): (603) 422-8209
    – Mobile Health Clinics (Portsmouth, Rochester, Dover, Hampton and Exeter): 1-888-922-0005
  • Radio and TV: WMUR (TV Channel 9 and WMUR.com) and WOKQ (97.5 FM)  and WTSN  (1270 AM)