COVID-19 & Telehealth Updates
During this challenging time of the COVID-19 (coronavirus) outbreak, we at Greater Seacoast Community Health are making some temporary changes to keep our patients, staff and community safer.
Learn about other changes, including what to do if you are feeling ill, what to expect when you call or visit us, and what services are now offered by phone or video.
Before you come to the health center
The coronavirus spreads very easily. Please call us before you come in for an appointment or standby care if you have any of these symptoms or risk factors:
- Recent onset of a fever (over 100.4) and either a dry cough or difficulty breathing
- Contact with someone with a confirmed or strongly suspected case of COVID-19
- Traveled internationally or to an area in the US with a cluster of COVID 19 cases within the past 14 days
Calling ahead will allow us to plan for your arrival and evaluation in a safe and private way. When you call, we will ask you about your symptoms and exposure. If it seems unlikely that you have COVID-19, we will schedule your appointment as usual. If we think you may have the virus we will work with you on a plan for your care and possible testing.
We now offer telehealth for most types of medical visits and behavioral health (counseling) visits, as well as for some dental visits. If you would like your visit to be by phone or video rather than in person, just let us know when you schedule your appointment. We strongly recommend telehealth visits for patients who are over age 60, or over age 50 with a chronic health condition. More info …
When you come for an appointment
- Use the Families First entrance (last door all the way around the building), not the main entrance upstairs.
- Please arrive 15 minutes before your appointment time so we can ask you a few questions about symptoms and travel and exposure risks. This will happen as you enter the building.
- Please don’t bring others with you unless you really need to.
We currently do not have evening or weekend hours. Offie and telehealth (phone and video) appointments are scheduled Monday through Friday, 8 a.m. to 5 p.m. Office visits are by appointment only. As always, you can call us anytime, 24/7, to be connected with a nurse.
Changes in programs and services
These services offered on-site AND by phone or video. All recommended national and state safety guidelines are followed.
- Primary Care (including pediatric)
- Prenatal Care
- Dental Care
- Behavioral Health (limited on-site)
These services are offered by phone, video or online only:
- The Recovery Group at Families First will be held online via the Zoom app. This group is for current patients who have completed IOP and/or attended Recovery Group in the past. Please call Ben at 603-422-8208 ext 3328 for further information.
- Support for parents, grandparents and other relatives:
– Virtual parent groups
– ParentsConnect group on Facebook This is a private group we set up to help parents stay in touch and support each other during this period of social isolation.
– Phone and email support. Call us and leave a message, and we will get back to you within 24 hours, or the next business day: (603) 422-8209. Or email us anytime: Georgie, Patrice, Parkie.
- Home visits: Please call your home visitor to schedule a phone visit: 603-422-8209.
- SOS Recovery Services: Recovery centers are gradually reopening in Summer 2020. When they are not open, we’ll have phone coverage, telephone recovery support services, virtual on-on-one recovery coaching, and virtual meetings and supports. Call 603-841-2350 or visit https://sosrco.org/virtualmeetings/ You can also access daily online recovery-support meetings offered through Unity Recovery here.
Not being offered right now:
- Mobile health care (vans): Most of our mobile clinics are not being offered right now. (See calendar for the latest info.) Meanwhile, the mobile health team is offering telehealth visits. Please call 603-766-9220 if you have health care questions or need medication refills.
- On-site parent and family programs
- Child care during appointments at Families First