During this challenging time of the COVID-19 (coronavirus) outbreak, we at Greater Seacoast Community Health are making some temporary changes to keep our patients, staff and community safer. Below, you ca learn what to do if you are feeling ill, what to expect when you call or visit us, and what changes we’ve made to provide services in a safe way.
Before you come to the health center
The coronavirus spreads very easily. Please call us before you come in for an appointment or standby care if you have any of these symptoms or risk factors:
- Recent onset of a fever (over 100.4) and either a dry cough or difficulty breathing
- Contact with someone with a confirmed or strongly suspected case of COVID-19
- Traveled internationally or to an area in the US with a cluster of COVID 19 cases (NYC, Washington State, etc.) within the past 14 days
Calling ahead will allow us to plan for your arrival and evaluation in a safe and private way. When you call, we will ask you about your symptoms and exposure. If it seems unlikely that you have COVID-19, we will schedule your appointment as usual. If we think you may have the virus we will work with you on a plan for your care and possible testing.
Telehealth (phone) appointments
We now offer telehealth for most types of medical visits and all behavioral health (counseling) visits. If you would like your visit to be by phone rather than in person, just let us know when you schedule your appointment. We strongly recommend telehealth visits for patients who are over age 60, or over age 50 with a chronic health condition. Video visits may also be available.
When you come for an appointment
- Please arrive 15 minutes before your appointment time so we can ask you a few questions about symptoms and travel and exposure risks. This will happen in a tent outside our entrance.
- Please don’t bring others with you unless you really need to.
We no longer have evening or weekend hours. Our operating hours are now Monday through Friday, 8 a.m. to 4 p.m. As always, you can call us anytime, 24/7, to be connected with a nurse.
What’s happening with our other services?
Still being offered, but with changes:
- Dental Care: We are now offering emergency care only. If you have an appointment for non-urgent care, we will call you to reschedule it.
Being offered by phone, video or online:
- Medical visits are available by phone or video. In-person visits are also still available for people who do not have COVID-19 symptoms.
- Behavioral health (counseling) visits may be scheduled as telehealth. Your counselor will call you to arrange this. In addition, we have a behavioral health counselor on site whenever we are open.
- The Recovery Group at Families First will be held online via the Zoom app. This group is for current patients who have completed IOP and/or attended Recovery Group in the past. Please call Ben at 603-422-8208 ext 3328 for further information.
- Support for parents, grandparents and other relatives:
– Virtual parent groups
– ParentsConnect group on Facebook This is a private group we set up to help parents stay in touch and support each other during this period of social isolation.
– Phone and email support. Call us and leave a message, and we will get back to you within 24 hours, or the next business day: (603) 422-8209. Or email us anytime: Georgie, Patrice, Parkie.
- Home visits: Please call your home visitor to schedule a phone visit: 603-422-8209.
- SOS Recovery Services:While the centers are closed, we’ll have phone coverage, telephone recovery support services, virtual on-on-one recovery coaching, and virtual meetings and supports. Call 603-841-2350 or visit https://sosrco.org/virtualmeetings/ You can also access daily online recovery-support meetings offered through Unity Recovery here.
- WIC and CSFP: Call 603-332-4358 for information.
Not being offered right now:
- Mobile health care (vans): The mobile health team is offering telehealth visits. Please call 603-766-9220 if you have health care questions or need medication refills.
- On-site parent and family program
- Child care during appointments at Families First
Doctors who treat the whole person
Your community health & family center
To the doctors and all the staff at Families First, you’re more than just your medical problems or test results. Many things go into making people healthy and families strong, so we provide a lot of them right here to make it easy for you. Some choose a community health center because we offer discounts for uninsured people. But a community health center is a great choice for anyone who is a whole person. (That’s you!) Our mission: To deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay.