Job Openings

Dear Potential Families First Employee,

Further down on this page you will find our current job postings. But first, we’d like to tell you why Families First is considered such a great place to work. Below, three current employees share what they like about working at Families First:

Mary Malloy, Primary Care and Chronic Disease Management Nurse (since 2008)
“I love that I get to spend as much time as a patient needs, as often as they need, to help them understand and cope with their diabetes. I love my colleagues, who inspire me to do the best I can for every patient, without judgment. I love that we look at a patient's insurance status only to figure out how to help them, not to determine whether we will help them.”

Cheryl Mosley, Front Office Coordinator (since 2004)
“I have great communication with my supervisor. I get to help patients – many patients try to get services and are surprised when they come here that we really are here to help them; it makes you feel good. Staff are great to work with; we are like a family. We’re very busy, so the day goes by quickly. My ideas are heard and sometimes implemented. We all try to work as a team."

Hilary O’Neil, Outreach and Family Center Coordinator (since 2007)
“Families First staff are very dedicated, compassionate and non-judgmental, and are a fun group of people. I love the variety of things I get to do in my job. And it’s wonderful to be able to offer things that are really needed, good and necessary services offered to people for the betterment of the whole community.”

To apply for any of the jobs listed below, please send a cover letter and resume to HR, Families First, 100 Campus Drive, Suite 12, Portsmouth, NH 03801, fax to HR at 603-422-8219, or e-mail Dates listed in parenthesis are the date the job was posted; all are still open.


Pediatric or Family Nurse Practitioner (11/24/15).
Deliver high quality, holistic care in a community health center setting, mainly to pediatric patients. Be a member of a dedicated team of professionals including physicians, nurses, a child development specialist, a behavioral health specialist, medical assistants, a social worker, a nutritionist, a substance abuse counselor, a dental care team, parenting educators, and family workers. The Nurse Practitioner in this fast-paced, challenging position provides care to children (and adults if Family Nurse Practitioner) with minor, acute and stable chronic conditions. The NP assesses health and development status, evaluates and manages health problems, refers to other health care providers, coordinates patient care and provides health education, all complemented by the electronic medical record. Three to five years' experience is required.

If the position is filled with a Pediatric Nurse Practitioner, the position is 24 hours/week and includes some benefits. The Family Nurse Practitioner position is 30 hours per week and includes health insurance and other benefits . Our salary is competitive.

Collections Specialist (11/19/15).
Primary responsibilities include collecting money from insurance companies by following up on outstanding insurance claims and setting up patient payment plans. Must maintain patient payment plan spreadsheets and make calls to patients when payments are overdue. Certain daily operations of the billing department such as posting charges, adjustments and payments are also included in the job.

High School diploma required with experience in medical billing preferred. Must have excellent communication and assertiveness skills to explain payment plans and make collections phone calls. Must be able to interact effectively with patients from diverse socio-economic and cultural groups. Must be proficient with computers and software.

This is a full time position with full time benefits.

Office Support Coordinator (11/17/15).
Provide general office support to various Families First departments by processing the mail, ordering supplies, assisting with bulk mailings, copying, filing, scanning, etc. Organize rooms and food for events. Provide IT support to staff as needed.

A high school diploma/GED and/or 2-4 years experience working in an office setting. Strong oral and written communication skills. Experience and demonstrable understanding of word processing, data entry and database management. Must be well organized, flexible and able to work independently and as part of a team. Must have strong concern for detail and accuracy and be able to take initiative and juggle multiple responsibilities. Must have experience and demonstrable capability with computers including word processing, data entry, database management and other software. Non-profit experience is preferred.

This position is 20 hours per week, 10 am to 2 pm, Monday through Friday.

Primary Care Nurse (11/17/15).
Be part of a team with physicians, nurse practitioners and medical assistants to provide preventive and sick care to adults and children in our Health Center. Must have at least two years of primary care experience and a New Hampshire RN license. This is a 32 hours/week position with full benefits.

Substance Abuse Counselor (8/27/15).
The Substance Abuse Counselor provides substance abuse assessment, crisis intervention, education and counseling, case management and referral to patients and their families who access health care through Families First Health Center. He/she assists the primary care team to develop health care plans and facilitate groups for patients.

Masters in mental health counseling and LADC or M-LADC certification required. Three or more years in human services and experience working in the area of substance abuse is required. Knowledge of client-centered practice, strong communication, teaching and problem-solving skills are needed. The person is this position must be well-organized, flexible and able to work independently and in collaboration with others. This position is 24 hours per week and includes some benefits. Flexibility in work hours is required.