About Us

Families First entrance

Families First Health & Support Center is the community health center and family resource center serving the Seacoast region of New Hampshire and Southern Maine.

Our mission: To contribute to the health and well-being of the Seacoast community by providing a broad range of health and family services to all, regardless of ability to pay.

To learn more about Families First, scroll down to read about the people we serve, our budget and funding sources. You can also visit our History, Publications, Funding Sources, Videos and In the News pages, or read our "Welcome to Families First" booklet (pdf).

Click for a printer-friendly version of the facts and figures below.

PEOPLE SERVED (FY 2015; ended 6/30/15)

All Programs and Services 6,280

All Health Services 4,814
• Primary Care (includes prenatal and behavioral): 3,680
• Dental Care 1,790
Health Care for the Homeless: 1,348 (including 641 in the mobile program)

All Family Center Services: 1,724
• Parenting and Family Groups, Child Care: 1,329
• Home Visiting: 474

ABOUT OUR CLIENTS (FY 2015; ended 6/30/15)
Where They Live: Portsmouth: 33% … Hampton & Seabrook: 17% … Other Rockingham County: 25% … Strafford Cty: 17% … Maine: 7%

Socioeconomic Status
Health Center Patients: 66% live below the federal poverty guideline (i.e. $20,090 or less for a family of 3); another 29% live between 101% and 200% of poverty level, and 28% are homeless.
Family Center Clients: Fifty-six percent had incomes in the very-low, low or moderate range.

Insurance Status, Health Center Patients: 44% had Medicaid ... 28% were uninsured and used our sliding fee scale … 15% had private health insurance ... 13% had Medicare.

FINANCIAL INFORMATION (FY 2016; began 7/1/15)
Agency Operating Budget: $5,367,571
• 85% of expenditures support direct services to clients.
Funding Sources
• Patient Fees: 46%
• Government grants and contracts: 28%
• Grants: 8% (includes United Way: <1%)
• Contributions and Fundraising: 17%
• Investment and Other Miscellaneous Income: 1%


Health Center Quality Improvement Award, U.S. Dept. of Health & Human Services ... 2015 ... 2014

Patient-Centered Medical Home™ recognition (Level 3), National Committee on Quality Assurance. First recognized in 2011; recognition renewed in 2014 (for three years).

• Treating Tobacco Use and Dependence Innovation Award,
New Hampshire Department of Health and Human Services, 2012

• Champions in Action, Citizens Bank and WMUR-TV, 2011

National HIMMS Davies Community Health Award (as part Community Health Access Network), Health Care Information and Management Systems Society, 2008

Smith Award for Excellence in Service to Children and Families, NH Children's Trust Fund, 1998

• Community Champions Award, Citizens Bank and WMUR-TV, 2002

Dunfey Award for Excellence in Management, Corporate Fund, 2003


GuideStarcharity navigator logoFamilies First has received top ratings for transparency and accountability from both GuideStar USA and Charity Navigator. (Charity Navigator's ratings also include measures of financial health.)
- View Families First's Gold-Level listing on GuideStar
- View Families First's 4-star profile on Charity Navigator

Also, in the interest of accountability and transparency, we invite you to view our audited financial statements and IRS Form 990 for the fiscal year ending June 30, 2015.

Families First is a Federal Tort Claims Act–deemed organization; a Health Center Program grantee under 42 U.S.C. 254b; and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). More info