About Us

Families First entrance

Families First Health & Support Center is the community health center and family resource center serving the Seacoast region of New Hampshire and Southern Maine.

Our mission: To contribute to the health and well-being of the Seacoast community by providing a broad range of health and family services to all, regardless of ability to pay.

To learn more about Families First, scroll down to read about the people we serve, our budget and funding sources. You can also visit our History, Publications, Funding Sources, Videos and In the News pages, or read our "Welcome to Families First" booklet (pdf).

Click here for a printer-friendly version of the facts and figures below.

NUMBER OF PEOPLE SERVED (FY 2014; ended 6/30/14)

All Programs and Services: 6,183
All Health Services: 4,665
     Primary Care: 3,428 (includes primary, prenatal and behavioral health care)
     Dental Care: 1,849
     Health Care for the Homeless: 1,441 (includes 756 in the mobile program)
All Family Center Services: 1,898
     Parenting and Family Groups, Child Care: 1,516
     Home Visiting: 486

ABOUT OUR CLIENTS (FY 2014; ended 6/30/14)
• Where They Live: Portsmouth: 34% … Hampton & Seabrook: 16% ... Other Rockingham County: 25% … Strafford Cty: 17% … Maine: 7%
Socioeconomic Status, Health Center Patients: 64% live below the federal poverty guideline (i.e., $19,530 or less for a family of three); another 29% live between 101% and 200% of the poverty level. Thirty percent (30%) are homeless.
Socioeconomic Status, Family Center Clients: Sixty-one percent had incomes in the very-low, low or moderate range.
Insurance Status, Health Center Patients: 54% were uninsured and used our sliding fee scale … 27% had Medicaid … 9% had Medicare … 10% had private health insurance.

FINANCIAL INFORMATION (FY 2015; began 7/1/14)
Current Agency Budget: $5,053,537
• 85% of expenditures support direct services to clients.
Funding Sources
Patient Fees: 40%
Government Contracts: 25%
Grants: 11% (includes United Way: <1%)
Contributions and Fundraising: 22%
Investment and Other Miscellaneous Income: 2%


Health Center Quality Improvement Grant Award, U.S. Dept. of Health & Human Services, FY 2015

Patient-Centered Medical Home™ recognition (Level 3), National Committee on Quality Assurance. First recognized in 2011; recognition renewed in 2014 (for three years).

• Treating Tobacco Use and Dependence Innovation Award,
New Hampshire Department of Health and Human Services, 2012

• Champions in Action, Citizens Bank and WMUR-TV, 2011

National HIMMS Davies Community Health Award (as part Community Health Access Network), Health Care Information and Management Systems Society, 2008

Smith Award for Excellence in Service to Children and Families, NH Children's Trust Fund, 1998

• Community Champions Award, Citizens Bank and WMUR-TV, 2002

Dunfey Award for Excellence in Management, Corporate Fund, 2003

GuideStarFamilies First has received the GuideStar Exchange Gold participation level, a leading symbol of transparency and accountability provided by GuideStar USA, Inc., the premier source of nonprofit information. This level demonstrates Families First's commitment to nonprofit transparency and accountability. View Families First's GuideStar listing.

Also, in the interest of accountability and transparency, we invite you to view our audited financial statements and IRS Form 990 for the fiscal year ending June 30, 2014.

Families First is a Federal Tort Claims Act–deemed organization; a Health Center Program grantee under 42 U.S.C. 254b; and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). More info