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Fast Facts

Page:FastFactsPeople Served

(FY 2016; ended 6/30/16)

All Programs and Services 6,400

All Health Services 4,920

  • Primary Care (includes mobile, prenatal and behavioral): 4,029
  • Dental Care (Dental Center and mobile) 2,112
  • Mobile Medical and Dental only: 904

All Family Center Services: 1,865

  • Parenting and Family Groups, Child Care: 1,481
  • Home Visiting: 492

About Our Clients

(FY 2016; ended 6/30/16)

  • Where They Live: Portsmouth: 32% … Hampton & Seabrook: 17% … Other Rockingham County: 25% … Strafford Cty: 18% … Maine: 8%
  • Socioeconomic Status
    • —Health Center Patients: 66% live below the federal poverty guideline (i.e. $20,160 or less for a family of 3); another 30% live between 101% and 200% of poverty level, and 24% are homeless.
    • Family Center Clients: 56% percent had incomes in the very-low, low or moderate range.
  • Insurance Status, Health Center Patients: 46% had Medicaid … 22% were uninsured and used our sliding fee scale … 18% had private health insurance … 14% had Medicare.

Financial Information

(FY 2017; began 7/1/16)

  • Agency Operating Budget: $6,159,736
    • 85% of expenditures support direct services to clients.
  • Funding Sources
    • Patient Fees: 48%
    • Government grants and contracts: 28%
    • Grants: 10% (includes United Way: <1%)
    • Contributions and Fundraising: 13%
    • Investment and Other Miscellaneous Income: 1%

In fiscal year 2016, Families First provided a community benefit of $4,066,249 (defined as expenses for charity care and other community benefits that were unreimbursed). community-benefits-plan-2016

Awards & Recognition

Health Center Quality Improvement Award, U.S. Dept. of Health & Human Services (received annually since 2014). This award includes recognition for performing in the top 25% of all community health centers on certain clinical outcomes measures.
Patient-Centered Medical Home recognition (Level 3), National Committee on Quality Assurance. First recognized in 2011; recognition renewed in 2014 (for three years).
Treating Tobacco Use and Dependence Innovation Award, NH Department of Health and Human Services, 2012
Champions in Action, Citizens Bank and WMUR-TV, 2011
National HIMMS Davies Community Health Award (as part Community Health Access Network), Health Care Information and Management Systems Society, 2008
• Community Champions Award, Citizens Bank and WMUR-TV, 2002
Dunfey Award for Excellence in Management, NH Charitable Foundation, 2003
Smith Award for Excellence in Service to Children and Families, NH Children’s Trust Fund, 1998 (first recipient)

Transparency & Accountability

Families First has received top ratings for transparency and accountability from both GuideStar USA and Charity Navigator. (Charity Navigator’s ratings also include measures of financial health.)

FQHC Status

Families First receives funding from the U.S. Department of Health and Human Services and has federal Public Health Service-deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. A Federally Qualified Health Center, Families First is a Health Center Program grantee under 42 U.S.C. 254b; and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). More info