Facts & Awards
All Programs & Services: 6,600
- All Health Services: 5,171 patients | 25,828 visits
– Medical Services 4,450 patients
– Dental Services 2,078 patients
– Mental Health Services 424 patients
– Substance Abuse Services 179 patients
– Case Management Services 1,166 patients
– Mobile Health: 549 medical patients; 500 dental patients
- All Family Services: 1,823 participants
– Parenting and Family Groups, Child Care: 1,448
– Home Visiting: 477
About Our Clients
- Where They Live: Portsmouth: 32% … Hampton & Seabrook: 17% … Other Rockingham County: 25% … Strafford Cty: 18% … Maine: 8%
- Socioeconomic Status: Approximately 93% of Health Center patients had household incomes under 200% of the federal poverty level (i.e. $40,180 for a family of 3 in 2016), and 25% were homeless. Among Family Center clients, 56% had very low, low or moderate incomes.
- Insurance Status:
– 45% covered by Medicaid
– 21% uninsured (utilized our sliding fee scale)
– 19% covered by private insurance
– 15% covered by Medicare
- 12% increase in patients served; 20% increase in patient visits
- Number of patients with insurance coverage more than doubled
(includes 61% increase in Medicaid patients, 162% increase in privately insured, and 258% increase in Medicare patients)
- Agency Operating Budget: $6,229,224 (FY2017; began 7/1/17)
– Patient Fees: 42%
– Government grants and contracts: 29%
– Grants: 11% (includes United Way: <1%)
– Contributions and Fundraising: 17%
– Investment and Other Miscellaneous Income: 1%
- Employees: 88 individuals; 64 FTEs
- Expenditures supporting direct client services: 85%
- Community Benefit: $4 million (defined as unreimbursed expenses for charity care and other community benefits). See most recent Community Benefits Plan.
Awards & Recognition
- Health Center Quality Improvement Award, U.S. Dept. of Health & Human Services (received annually since 2014). This award includes recognition for performing in the top 25% of all community health centers on certain clinical outcomes measures.
- Patient-Centered Medical Home recognition (Level 3), National Committee on Quality Assurance. First recognized in 2011; recognition renewed through 2020.
- Treating Tobacco Use and Dependence Innovation Award, NH Department of Health and Human Services, 2012
- Champions in Action, Citizens Bank and WMUR-TV, 2011
- National HIMMS Davies Community Health Award (as part Community Health Access Network), Health Care Information and Management Systems Society, 2008
- Community Champions Award, Citizens Bank and WMUR-TV, 2002
- Dunfey Award for Excellence in Management, NH Charitable Foundation, 2003
- Smith Award for Excellence in Service to Children and Families, NH Children’s Trust Fund, 1998 (first recipient)
Transparency & Accountability
Families First has received top ratings for transparency and accountability from both GuideStar USA and Charity Navigator. (Charity Navigator’s ratings also include measures of financial health.)
- View Families First’s Gold-Level listing on GuideStar
- View Families First’s 4-star profile on Charity Navigator
- View our 2016 audited financial statements and Form 990.
Families First, a Federally Qualified Health Center (FQHC) receives funding from the U.S. Department of Health and Human Services and has federal Public Health Service-deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. For more information, please see http://www.bphc.hrsa.gov/ftca/.