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Facts & Awards

Page:FastFacts

People Served

All Programs & Services: 6,600

  • All Health Services: 5,171 patients | 25,828 visits
    Medical Services 4,450 patients
    Dental Services 2,078 patients
    Mental Health Services 424 patients
    Substance Abuse Services 179 patients
    Case Management Services 1,166 patients
    Mobile Health: 549 medical patients; 500 dental patients
  • All Family Services: 1,823 participants
    Parenting and Family Groups, Child Care: 1,448
    – Home Visiting: 477

About Our Clients

  • Where They Live: Portsmouth: 32% … Hampton & Seabrook: 17% … Other Rockingham County: 25% … Strafford Cty: 18% … Maine: 8%
  • Socioeconomic Status: Approximately 93% of Health Center patients had household incomes under 200% of the federal poverty level (i.e. $40,180 for a family of 3 in 2016), and 25% were homeless. Among Family Center clients, 56% had very low, low or moderate incomes.
  • Insurance Status:
    – 45% covered by Medicaid
    – 21% uninsured (utilized our sliding fee scale)
    – 19% covered by private insurance
    – 15% covered by Medicare

Trends, 2011-2016

  • 12% increase in patients served; 20% increase in patient visits
  • Number of patients with insurance coverage more than doubled
    (includes 61% increase in Medicaid patients, 162% increase in privately insured, and 258% increase in Medicare patients)

Financial Information

  • Agency Operating Budget: $6,229,224 (FY2017; began 7/1/17)
    – Patient Fees: 42%
    – Government grants and contracts: 29%
    – Grants: 11% (includes United Way: <1%)
    – Contributions and Fundraising: 17%
    – Investment and Other Miscellaneous Income: 1%
  • Employees: 88 individuals; 64 FTEs
  • Expenditures supporting direct client services: 85%
  • Community Benefit: $4 million (defined as unreimbursed expenses for charity care and other community benefits). See most recent Community Benefits Plan.

 Awards & Recognition

Transparency & Accountability

Families First has received top ratings for transparency and accountability from both GuideStar USA and Charity Navigator. (Charity Navigator’s ratings also include measures of financial health.)

FQHC Status

Families First, a Federally Qualified Health Center (FQHC) receives funding from the U.S. Department of Health and Human Services and has federal Public Health Service-deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. For more information, please see http://www.bphc.hrsa.gov/ftca/.